Contact Support

Purpose

Help customers who want to contact the Ampaway Support Team or create a support ticket for assistance.

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When to Use This Article

Use this article only if the customer says things like:

• I want to contact support.
• I need to speak to support.
• Create a support ticket.
• I need help from Ampaway Support.
• I want to report an issue.
• I want to raise a support request.
• Can you connect me with support?
• I need someone to investigate this issue.

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Do NOT Use This Article If

Do not use this article if:

• The customer is reporting a specific issue that has a dedicated troubleshooting article.
• The customer has not yet attempted troubleshooting and is willing to troubleshoot.
• The issue can be resolved using an existing troubleshooting article.

Use the appropriate troubleshooting article first whenever possible.

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Next Steps

Inform the customer:

"I'll help you create a support request for the Ampaway Support Team."

If the customer is willing to troubleshoot first, direct them to the appropriate troubleshooting article before creating a support request.

If the customer prefers to contact support immediately or troubleshooting has already been completed, continue with the support escalation process.