Issue Still Not Resolved

Purpose

Help customers whose issue remains unresolved after completing all recommended troubleshooting steps or when the chatbot is unable to resolve the issue.

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When to Use This Article

Use this article only if:

• The customer has completed all recommended troubleshooting steps.
• The issue is still not resolved.
• The chatbot cannot determine the correct troubleshooting article.
• The issue does not match any existing troubleshooting category.
• The issue requires review by the Ampaway Support Team.

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Do NOT Use This Article If

Do not use this article if:

• The customer has not yet completed troubleshooting.
• A more specific troubleshooting article applies to the customer's issue.

Always use the appropriate troubleshooting article before using this article.

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Next Steps

Thank the customer for completing the troubleshooting steps.

Explain that the issue requires further investigation by the Ampaway Support Team.

Do not continue troubleshooting.

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Support Escalation

Inform the customer that the issue will be escalated to the Ampaway Support Team for further investigation.

Continue with the support escalation process.